Gaslightandgrill.com will ensure that your product arrives in good condition. If not, we will work with the carrier to get the product replaced for you. The return process must be started within a 10 day period of the receipt of the product. If you need to return an item, email us at Gaslightandgrill@gmail.com within 10 days of the receipt of the product to get the proper return address. The product must be received back in excellent condition to be accepted. The customer will pay shipping costs for all returns. Gaslightandgrill.com does not warrant any products that have been installed incorrectly. All installation issues need to be handled directly with the installer that you chose or with the manufacturer of the product. Gaslightandgrill.com does not accept for return any product that has been previously installed or used in any way.